Processing Time

Order processing normally takes 1–3 business days (Monday–Friday), depending on product availability.
If your order contains multiple products, the estimated shipping time will be based on the item requiring the longest preparation time.

Shipping Time Within Europe

We offer standard delivery to most EU countries and selected non-EU European regions.

· EU Standard Shipping: Estimated 3–7 business days, depending on destination.

· Non-EU European Countries (e.g., Switzerland, Norway, UK): Estimated 4–10 business days, depending on carrier and customs processing.

· Remote Areas: Delivery may take an additional 1–3 business days.

Please note: Delivery times are estimates and may vary due to logistics conditions, customs procedures, or local courier services.

Shipping Fees

Shipping fees are calculated based on destination country, package weight, and shipping method.

· Standard shipping is available for most EU countries at a fixed or weight-based rate.

· Express shipping options (DHL/UPS/FedEx etc.) are available at checkout for an additional fee.

· Shipping fees to non-EU countries may be higher due to customs clearance and carrier surcharges.

Customs, Duties & Taxes

· Orders shipped within the EU are typically duty-free, as all prices include VAT where applicable.

· Orders shipped to non-EU European countries (e.g., Norway, Switzerland, UK) may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer.

We cannot control or predict customs processing time.

Shipping Restrictions & Requirements

· We only ship to the country/region selected at checkout. Address changes after ordering may not be guaranteed.

· Please ensure your full name, address, phone number, and postal details are correct to avoid delays.

· We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Potential Delivery Delays Not Caused by Us

Your order may be delayed due to reasons beyond our control, including but not limited to:

· Remote or inaccessible delivery locations

· Incorrect address or contact information

· Shipment refusal or unavailability of recipient

· Severe weather, natural disasters, or transport interruptions

· Strikes, customs inspections, or government restrictions

· Public holidays and courier operational limitations

Tracking Information

Once your order is shipped, you will receive an email with your tracking number.
You may also log into your account and check My Orders to view the latest tracking updates.

Package Inspection & Delivery Acceptance

Since products may be valuable, please inspect the package upon delivery.

Do not sign for or open a package if it appears:

· damaged

· opened

· severely deformed

If this occurs, contact our customer service immediately.

Once the package is signed for by you or someone acting on your behalf, it will be considered successfully delivered.

For your protection, we strongly recommend recording a full unboxing video to confirm product condition and completeness.

Report missing or damaged items to customer service within 24 hours of delivery.

Shipping Promotion Exclusions

Items excluded from free-shipping promotions may include:

· Oversized or heavy items

· Custom or made-to-order products

· Gift cards

· Special-request items
Any exclusions will be shown on the product page.

Free Shipping Eligibility

Products eligible for free shipping will be marked on the product page.
Free shipping applies to standard delivery only.
Oversized items may incur additional charges.

FAQs

1. How do I track my order if I don’t have an account?

An account will automatically be created using the email you used at checkout.
You can track your order via the link in the confirmation email.

2. Can I change my order after it’s placed?

Product type, quantity, and variation cannot be changed once the order is confirmed.
To make changes, you will need to cancel the order (if not yet shipped) and place a new one.

Address changes cannot be guaranteed, especially if the order is already processed.

3. How do I cancel an order before it ships?

If your order has not yet shipped, please contact customer service to request cancellation.
Once the order is shipped, cancellation is not possible.

4. Will I be charged for refused, returned, or undeliverable packages?

Yes. If a package is returned due to:

· refusal by recipient

· incorrect or incomplete address

· failure to collect the package
The return shipping cost and original shipping fee will be deducted from your refund.

5. What is “Oversized Shipping”?

Certain items with large size or heavy weight may incur an additional delivery surcharge.
This cost will be shown on the product page and at checkout.